Pick-up code replaces the need to show your ID

We have introduced a pick-up code in our service points, which replaces the need to show your ID or written authorisation when picking up a parcel. The code is shown at the checkout, where the customer service representative enters it into the system and hands over the parcel. If you use the Paketit app, also click on the barcode found next to the pick-up code. 

The code can be found on the arrival notification and in the incoming parcels view of the Paketit app. It can also be conveniently passed on to another person. The code speeds up the handover process and eliminates the need for the person picking up the parcel to prove their identity or show their authorisation.

Matkahuolto is the first company in the sector to introduce a pick-up code. This change allows us to standardise the customer experience, speed up customer service, improve security processes and significantly reduce paper consumption. 

The pick-up code was introduced at Matkahuolto service points and R-Kiosks at the beginning of November. K Group service points started using the pick-up code in January 2023. A similar code has already been in use for picking up parcels from lockers for four years. 

ID is still required when picking up items to be collected in person.